Telephone Call Offering to Lower Interest Rate is a Scam!

Cheap long distance, the ability to spoof caller ID and the credit crisis are being used to facilitate a scam called vishing. Although telephone (telemarketing) scams are nothing new, the term vishing probably came about because advances in telephone technology are being used to depart unsuspecting people of their hard-earned money.

The term vishing was coined from the word phishing. Internet scammers phish the waters of the Internet using spam e-mail as bait. Once a person falls for their "too good to be true" lure -- personal and financial information is stolen using social engineering (trickery) or malicious software designed to data-mine the information right off the infected machine. The personal and financial information is then used to commit financial crimes, which is often referred to as identity theft.

In the past week, I've received several calls where a computerized voice informs me that the offer to lower my interest rate is almost over. It then says to press "1" if I want to lower my interest rate.

I went ahead and pressed the number "1" to see what this "too good to be true" offer was all about. After a few seconds, a female voice came on and asked me if I was interested in lowering my interest rate. I told her I was and she asked me for the 800 number of my financial institution so she could verify my eligibility. Since this is public information, I went ahead and gave one to an institution, I no longer do business with. While I was digging up the number on the Internet, she made a lot of inquires about how many lines of credit I was behind on. After providing her with the 800 number, she asked me to give her all the credit card numbers that I wanted to lower the interest rate on.

At this point, I had very little doubt I was dealing with a scam designed to steal credit card numbers. At no point did she identify a financial institution -- and besides that -- no financial institution would make a cold call and ask for credit card numbers. Additionally, when was the last time a financial institution offered to lower an interest rate to an existing customer unless they were being bailed out by the government (taxpayer)?

I asked if she felt good about ripping people off and if I could speak to her supervisor. Of course, I was never referred to a supervisor and after cursing at me, she hung up. Trust me, from the vulgar language that was expressed, this call was not being recorded for training purposes!

In the past couple of years, we've seen reports of vishing. In the case, I'm writing about a dialer system is obviously being used. Dialers are used by collection agencies, telemarketing companies, political campaigns and even charities to direct calls to live employees. Basically, dialers screen the calls via computer to make the process more efficient.

Having never priced one, I decided to see what Google had to offer. I found them to be rather inexpensive starting at a mere few hundred dollars. There were also options to use already set-up systems on a cost-per-call basis.

Caller-ID spoofing services can be purchased legally and are used by a lot of legitimate companies to entice us to pick up calls. Because of this, it is probably wise not to put your faith in caller-ID.

Some blame VoIP (Voice over Internet Protocol) technology for vishing. VoIP has made calling long distance cheap.

So far as where the victim lists are obtained, they can be easily purchased. My phone number has been unlisted for over 20 years, but information brokers data-mine information from every source imaginable, including magazine subscriptions. Since these lists are worth money, companies who gather information routinely sell the marketing information they gather on all of us. It also isn't unknown for dishonest employees to sell information directly to criminals. Often this is done right on the Internet in chat rooms, which keeps the transaction fairly anonymous.

Recently, the FBI announced that they stung an Internet forum used to sell stolen information known as Dark Market. At it's peak, the group had 2500 registered members and it is estimated that they prevented losses of $70 million (worldwide) by cracking this case.

Even the IRS and Social Security have been impersonated in the past two years in vishing schemes.

InsideCRM magazine recently published an article detailing 50 ways to protect your privacy. This magazine represents the call center industry and has a stake in fighting vishing activity, which gives legitimate e-commerce a black eye. If you (like a lot of us) enjoy the hassle-free environment shopping at home, the article is a great educational resource.

The U.S. government has also set up a highly visual and interactive site to educate people about crimes being enabled by technology. Please note this site is available in Espanol, also.

While both of these sites are designed to cover computer security issues in addition to telecom type scams, we need to remember that a lot of these scams probably started before telephones or computers made them easier to do, as well as, more efficient.

Scams rely on human emotion and greed. Knowing this is the best way to prevent yourself from becoming a victim. The "too good to be true" principle coupled with "does the transaction make sense" is the best way to figure out whether an offer is legitimate or NOT!

Advance Fee credit schemes steal from people who are already in financial trouble

A Florida scam artist has been caught after ripping off thousands of people in what is known as an advance fee credit scheme. The scam -- which targets a market segment known as the under banked -- offers credit to people, who wouldn't qualify for it, otherwise.

Although variations of advance fee schemes have been around for centuries, the global and anonymous nature of the Internet has enabled them to spread like a virus with the click of a mouse.

In advance fee credit schemes, after paying a large fee in advance, the people don’t get the credit and are out the fee.

According to the AP, the Florida man, defrauded low income people out of about $12 million in this recent arrest.

Although in this instance, credit cards were being offered, other forms of credit are offered in advance fee credit scams, also.

These scams are spread via spam e-mails all the time, but they also appear in more traditional advertising like newspapers and magazines. People are also often solicited by telephone.

Recently, the Truston blog commented about a New York Times story revealing that InfoUSA, a databroker, was selling lists of senior citizens interested in lotteries and sweepstakes. Lottery and sweepstake scams are rampant on the Internet.

I wonder how many other telephone lists are sold by data brokers, which help fraudsters market their scams?

The Federal Trade Commission (FTC) has a nice page explaining this problem, here.

Suspected activity can also be reported to the FTC:

The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit http://www.ftc.gov/ or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

Most scams do not make sense and are too good to be true. Paying a third-party to get credit is unlikely to change, whether or not, an individual qualifies for a particular financial product.

On a final note, it's also not wise to give out your information to someone you don't really know. Doing so, might lead to becoming an identity theft statistic.

AP story, here.

Truston blog post on New York Times article about data brokers selling telephone lists to criminals so they can "market" their scams, here.

Cyber-Scammers Use "Sucker Lists" to Target Victims

The Internet is full of scam lures involving winning the lottery. The most notorious are those where cons send you a check, tell you to cash it for taxes and tariffs and wire the money back to them so your "winnings" can be released to you. But after you wire the money to them, they fade into the "electronic mist" of the Internet and someone notifies you that the check you just cashed was a fraud.

Unfortunately, the "lottery lure" seems to be so lucrative that I get a spam e-mail just about every day saying I won a vast fortune.

Of course, there are dozens of so-called "legitimate" and often downright "illegitimate" sites out there promising you "inside information" on how to win the lottery. Rumor has it that some of them employ various forms of spyware and even malware to record your personal information, which is then used for other (often) unscrupulous purposes.

If you don't understand how spyware and malware works, I recommend taking the time to educate yourself.

Spybot is a free program use can use to protect yourself from a lot of these nasty programs. Of course, employing anti-virus protection (updated) and even a "firewall" is highly recommended, also. Alex Eckelberry - who is the CEO of Sunbelt Software - does a great blog on computer security - which is a great place to learn about crimeware and how to avoid it.

In a recent article from the "Lottery Post," some of these "Lotto Operators" were scamming senior citizens using information obtained from what they refer to as "sucker lists." Although, I made mention of how information is stolen via technology above - all too often - it is also simply handed over by the future victim in the hopes of "winning the lottery."

As reported in the Lottery Post:

"Using so-called "sucker lists" - lists of consumers who had been defrauded by telemarketers in the past - the defendants called elderly consumers with offers to sell "likely winning lottery numbers" when, in fact, the real purpose was to gain authorization to electronically debit the consumer's checking account."

"The scam began when seniors received telemarketing calls falsely telling them they had been "selected to receive the most likely winning combinations of the Lottery." The caller claimed that the company's "scientific formula" provided the most likely winning lottery combinations."

Of course, the seniors targeted in this ended up having a lot of money charged to their credit cards for "useless" information.

For the full story by the Lottery Post, link here.

If you have been a victim of a telemarketing scam, the best place to report it is the Federal Trade Commission.