Is identity theft on the rise, or declining?

(Sign above DMV trash can in LA courtesy of willnorris at Flickr)

Identity theft is making the news again with the FTC's release of their statistics for 2007.

From the press release:

The FTC today released the list of top consumer fraud complaints received by the agency in 2007. The list, contained in the publication “Consumer Fraud and Identity Theft Complaint Data January-December 2007,” showed that for the seventh year in a row, identity theft is the number one consumer complaint category. Of 813,899 total complaints received in 2007, 258,427, or 32 percent, were related to identity theft.

Broken down a little further, the report stated that credit card fraud was the most prevalent form of identity theft (23 percent). Utilities and employment fraud followed at 18 percent and 14 percent respectively. Bank fraud was at the bottom of the big 4 at 13 percent.

I found it interesting that utilities fraud and employment fraud ranked in the top four identity theft complaints. Maybe starting to hold employers accountable to match a social security number to an actual name is starting to take a toll on the statistics? In the past -- anyone has been able to use any SSN for employment purposes -- even if the number was made up out of thin air.

Enforcement of no match social security numbers is currently being held up in federal court, but a few States are already taking matters into their own hands.

It’s going to be interesting to see how much of an effect this has on identity theft if full enforcement is implemented. There are a lot of people, who believe the problem of illegal immigration is primarily caused by the people hiring them to hold down their labor costs.

In the current FTC report, Arizona came out #1 in identity theft (again) and is one of the States taking matters into their own hands.

So far as utilities fraud, I remembered a series of conversations I had with Suad Leija and her husband. In case you've never heard of Suad -- she is the stepdaughter of one of the main players of a counterfeit documents cartel -- who has been assisting the government in identifying and going after members of the cartel. Saud told me that in the world of counterfeit documents, utility bills are considered feeder documents. Feeder documents are used by people to establish more legitimate identities, which is normally the goal of people, who need to establish an identity other than their own.

I tried to find something in the current report about this, but I couldn't find anything that suggested why one category was higher than another.

In all fairness -- with all the financial crimes stemming from identity theft and all the crime that hides itself in illegal immigration -- it's extremely difficult to track any of the categories to a particular reason. With all the variables, identity theft isn't a very transparent subject.

There are a lot of people writing about the report. Martin Bosworth (Consumer Affairs) added some telling commentary that supports the contention I made in the above paragraph that the reasons behind identity theft aren't always very transparent.

The agency offered a caveat in its report that the data was not from a survey, but from unverified self-reported complaints.

Martin also commented on something, I also noted that was inconsistent for those of us, who follow the identity theft phenomenon:

The FTC's surveys and complaint reports have acted as a counterpoint to claims from the financial industry that identity theft and related fraud are on the decline. A new survey released by Javelin Research & Strategy, and funded in part by Visa, claimed that identity theft dropped by 12 percent from previous years, even as costs of individual cases rose to $691 per affected victim.

The dollar amount seems inconsistent between the two reports, either. Javelin says it is $691 per incident and the FTC states the cost is $349.

Whatever report you want to believe, the fact remains that identity theft continues to be a problem and I strongly suspect we have a long way to go before it no longer is an issue.

FTC press release, here.

Full report, here.

The FTC also has some great free resources for people, who want to learn more, or recover from identity theft:

FTC's Identity Theft

OnGuard Online

Fraud: Recognize It. Report It. Stop It.

Truston Identity Theft Services wins 2008 Hot Company Award

(Tom Fragala, CEO of Truston and Identity Theft Victim Advocate)

The identity theft protection/prevention industry is enjoying double-digit growth in what many believe is a faltering economy. Everyone seems to be jumping into it, even the big three credit bureaus and a LOT of members of the financial services industry.

Critics of the identity theft protection industry say the services they provide are available for free and the proponents say they are making a difficult process easy for busy people.

Tom Fragala, CEO of Truston, introduced a product awhile back that addressed another concern, which is how well is a person's information is protected after it is turned over to an identity theft service and maintained somewhere it might be compromised all over again.

Some of these services ask their customer's to provide them with a power of attorney -- which is something people should consider carefully before handing over -- especially to someone they really don't know.

Tom feels rather personally about this. He has been a victim himself, spent thousands of hours advocating for victims and blogs to make people aware of the problem, also.

In real terms, Truston allows a person to protect their identity effectively without handing over any personal information. It's also cheaper (even free for the protection part of it) than the competition. Using Truston's platform a person is guided through the sometimes difficult process of preventing and recovering from identity theft. The platform even provides reminders if you forget to finish one of the steps.

Because of this, Truston has now been named a winner in the 2008 Hot Company Awards. The announcement was made in a press release and on Tom's personal blog, where he wrote:

On Tuesday, at the Technosium Conference in Silicon Valley, Truston was selected as a winner of the 2008 Hot Company awards by the Network Products Guide, published by Silicon Valley Communications. This comes after being named a finalist in November. All finalists were required to give presentations to a panel of judges prior to the winners being determined.

Having followed the evolution of Truston (I helped test the software), I found this pretty impressive since they were up against companies like "Cisco Systems, Inc, IBM, Juniper Networks, Intel, HP, and Oracle. Other winners of the 2008 Hot Company awards include Blade Network Technologies, Engate Technology, Insightix and Vericept."

When I stated that a lot of players are jumping into this industry, I want to remind everyone that some of them have been the source of information for identity thieves for years. Buying and selling personal information is another highly profitable industry. Problem is that when it is bought and sold numerous times, it's pretty hard to determine where it might end up.

The less places you allow your information to be stored has a direct correlation to how likely it is your information will be stolen.

I guess it all boils down to how valuable a person considers their identity? Truston provides an economical and easy way to protect your personal information.

And if you have an identity worth protecting, it's probably valuable to a "wannabe evil twin" lurking somewhere out there in the shadows, also.

Tom's blog post about Truston being named as a "Hot Company of 2008," here.

Currently, Truston is running a 45 day free trial where you don't have to worry about canceling their service and finding out months later you were still being charged for it.

Previous posts, I've written about Truston, which include some work we've done together on educating people, here.

Truston Identity Theft Services recognized in Javelin Report as standing apart from the competition

Tom Fragala, CEO of Truston just dropped me a line about his "privacy friendly" identity theft protection and recovery service being mentioned in the most recent Javelin report.

In Tom's own words:

Truston was featured in a Javelin Strategy & Research research report entitled "Identity Fraud Protection Services: Double Digit Growth to Continue."

The report, released December 2007, provides a comprehensive analysis of the key identity theft protection services and is based in Javelin's leading consumer survey data. According to the report, "MyTruston stands apart from other identity protection vendors in this space."

Other companies featured include Equifax, Experian, TransUnion, Fair Isaac, LifeLock, Debix, FraudStop (Identity Safeguards), Identity Guard (Intersections,Inc.) and TrustedID. Read the report brochure here (PDF) and our press release.

Truston stands apart from the other services because it is privacy friendly. Other services require that you give them all your personal information to be maintained in (my guess) another data base. The other feature Truston offers is free prevention tools. A customer only pays for recovering IF and when they become a victim.

The report mentions that there is double digit growth in this industry despite reports showing that identity theft has been on the decline for the past three years.

Please note that a lot of people, watching the identity theft problem, don't necessarily agree with this statement. Maybe this is one of the underlying reasons for the double-digit growth?

One of the biggest problems in compiling accurate statistics is that not all identity theft is reported. A large portion of it is simply written off as a loss by financial institutions, and never reported outside these institutions to the organizations putting together the statistics.

Tom is also a blogger and writes about identity theft. His blog can be seen, here.